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Dish Network Satellite TV Support Ticket - No response from escalations team

Dish Network Satellite TV Support Ticket

No response from escalations team

Created By: sashae1's Picture sashae1 Last Reply: MarkHDISH's Picture MarkHDISH
Priority Level: [Emergency] Status: [Open]
Created: 7 years ago Last Updated: 7 years ago
Department: N/A Replies: 1

I signed up for Dish service after hearing that my bill could be way lower then what I was paying with my cable provider. Only two weeks in I am ready to diconnect it because of the poor customer service I have been receiving. When I signed up I was asked what channels i liked. After listing them I was told they are all included in my package. I was also told that I would be given A standard receiver and that the only difference between the standard and the HD receiver is the mega pixels in the picture. Only I found out after installation that most of the channels that I listed cannot be viewed with the standard receiver. When I was told by the third customer service rep from dish this information they made it worse by saying I could have the HD one for $400! I was not told this when I signed up. In addition to that I was told at my time of signup that I could connect the receiver to my internet connection wirelessly so I can access my OnDemand, however after installation I later found out that the wireless adapter that is provided by Dish Network is not compatible with my standard receiver (even though one of the many reps I spoke to said it was). My modem for my internet is in my kitchen so there is no way to run a cord (phone line or ethernet) through the middle of my kitchen. I have been calling Dish Networks escalations team to resolve this, however I have not been contacted back even though I leave multiple messages. I am extremely unsatisfied with how I have been treated by Dish and to top it all off im binded by a contract! There needs to be better training in place for the staff so there is a group consensus on how this business should be ran and the policies alike. I was signed up for this service under false pretenses and had I known this is how it would be I would have stayed with my cable provider and paid more. At least I would have what I was promised and paid for


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MarkHDISH says: (7 years ago)
Hello sashae1, my name is Mark and I work for DISH and can look into this for you and see how we may help. If you would like assistance please email with your DISH account number and the receiver number also (press menu on the remote twice).

Thank You

Mark Haakenson
Social Media Representative

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